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FAQ and Rewards Program

To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. Items beyond the 30 days post ship date will not be exchanged or refunded even if communication between parties has been made. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If an item is found to be defective, please email us upon receipt of said product. Our procedure is to replace with an intact product once the defective product is returned to us.  We will pay return shipping. Defective product must be mailed back within 30 days of its original receipt.  Items beyond the 30 days post ship date will not be exchanged or refunded even if communication between parties has been made. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping


We can ship wholesale orders to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We are not shipping retail orders worldwide at this time. We will ship to Canada, however.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Wholesale Orders

Wholesale orders placed at shows have a 50% deposit taken. When order is ready to ship you will either be billed through Paypal or called for a credit card number. If we bill through Paypal  and/or call repetitively for card numbers for 60 days or longer, please be advised that 50% of your original deposit is non-refundable and your order may be cancelled.

 

 


 

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